Digital Asset SaaS
Senior Customer Success Manager - Crypto / Digital Assets
Confidential - Enterprise digital asset SaaS platform
📍 New York Permanent $130,000
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Location
New York
Type
Permanent
Salary
$130,000
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The opportunity

Are you interested in moving into one of the most exciting areas of fintech? This is the chance to be part of a business that is building infrastructure that financial institutions need, with demand set to explode over the next five years. We are working alongside a Series B-backed platform that institutions aren't just interested in - they depend on. A product that has moved from nice-to-have to need-to-have for businesses that have a digital asset strategy and are serious about financial integrity.

Why you will love it here
  • Work where crypto meets finance, before everyone else catches up
  • You won't just be a support rep - you'll be the person clients rely on
  • Deep expertise in crypto accounting and financial operations built on the job
  • Close-knit teams across Customer Success, Product and Account Management
  • The stability of serious investment with the energy of a startup going places
  • You run your own customer relationships from go-live onwards
What you will do

Once a client is up and running, you become their go-to person. You will work shoulder to shoulder with finance and operations teams at some of the most forward-thinking businesses in the digital asset space, making sure the platform is genuinely embedded into how they work day to day. That means getting under the skin of how each client operates, spotting where things could run smoother, and making it happen. You will guide teams through their monthly close processes, help them get more out of the product over time, and act as the bridge between your clients and the internal teams who can solve their problems. This is not a reactive role - you will be expected to think ahead, flag issues before they escalate, and consistently find ways to add value.

The company

A leading platform sitting at the intersection of crypto and enterprise finance. Think accounting, financial reporting and regulatory compliance - all under one roof, built specifically for the digital asset space. Trusted by businesses that need real financial integrity in crypto. Well funded, scaling fast, and with the backing to prove it.

What you will need
  • Some experience in a client-facing, SaaS, consulting or finance-adjacent role
  • A genuine curiosity about where crypto and financial services are heading
  • Enough of an accounting foundation to hold your own in conversations about month-end and reconciliation
  • The confidence to pick up technical concepts quickly and translate them into plain language for clients
  • A proactive mindset - someone who spots problems and moves to fix them without being asked
  • Bonus points if you have spent time around accounting software, audit or anything in the Web3 world
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